Use WhatsApp settings to control automated Commerce replies for the current store.

Commerce bot

  • Turn Commerce bot on or off as needed.
  • When off, incoming messages are stored.
  • The bot does not send automated menu, product, order, media or AI replies while off.

AI agent

  • Turn AI agent off to stop AI replies to free-form customer messages.
  • Scripted greetings and menu selections can still work when the Commerce bot stays on.
  • AI settings are ignored while the Commerce bot is off.

Save and check

  1. Set the intended switches.
  2. Choose Save settings.
  3. Wait for success and reload the page.
  4. Confirm the values.
  5. Use an internal test conversation to check the behavior.

What does Coming next mean?

  • The Notifications area shows disabled controls for order confirmation, payment updates, shipping updates and cart recovery.
  • These are labelled Coming next.
  • They cannot be configured from this screen yet.

Keep other settings separate

  • Manage actual campaigns in WhatsApp Campaigns.
  • Review checkout/order options in Settings → Order.
  • These bot settings are separate from Peedia Online’s messages to merchants.

If replies are missing

  • Check Commerce bot and AI agent separately.
  • Check the account connection, webhook and visible error.
  • If only AI replies are missing, check AI agent.
  • Send support the time and type of your test message. Remove private customer details.