Use the merchant dashboard for account access. The public store address is for customers.

Sign in

  • Use your registered email/password or supported sign-in method.
  • Use the method you used for that account.
  • If setup is incomplete, finish the required verification, business-profile or store-URL step.

Reset a forgotten password

  1. Choose Forgot Password on the login page.
  2. Follow the email reset instructions.
  3. Check the registered email and spam folder if needed.
  4. Use the latest valid reset link.

Change a known password

  1. Open the account/avatar menu.
  2. Choose Change password.
  3. Complete the requested fields and save.
  4. Use a private password. Invite staff through Users.

If access is denied

  • Ask the store owner to check your page permissions and membership status.
  • Read-only staff can have fewer controls.
  • Plan/feature access and page permission are different checks.

Contact Peedia Online support

Email [email protected] or use the dashboard support entry where available.

  • Include the public store address and page involved.
  • Copy the exact error and explain what you expected.
  • Include an order/invoice reference if relevant.
  • Remove unrelated customer details from screenshots.

Keep private information safe

  • Never send passwords, OTPs or reset links.
  • Keep API tokens, webhook secrets and full payment details private.