Open the correct order before changing payment records, sharing tracking or printing documents.

Record a full or partial payment

  1. Confirm the payment actually arrived.
  2. Open the order’s Payment section.
  3. Use Mark Paid for the appropriate full-balance action.
  4. Use Partial for part of the balance.
  5. Review the amount, limit shown and optional Notes.
  6. Choose Save.
  7. Check Paid amount, Balance and Payment status.

Important payment checks

  • A payment record does not charge a card, collect COD or transfer money.
  • Do not enter more than the permitted balance.
  • For a gateway mismatch, compare the transaction and ask support before adding a duplicate manual record.

Add shipment tracking

  1. Choose Tracking in Shipping Details.
  2. Select the shipping partner.
  3. Enter the requested partner name/link or tracking ID.
  4. Save and check the tracking destination belongs to this shipment.

Share order progress

  • Choose Copy Tracking Link near the order header.
  • Check the recipient before sharing it.
  • The link relates to a specific customer’s order.
  1. Choose Print Documents.
  2. Select Invoice or Shipping Label.
  3. Check the order, address and totals.
  4. Print or share the correct document.
  • Review the available print-ready design file separately.
  • A design file is different from an invoice or shipping label.

If details look wrong

  • Check the order reference and latest shipping/payment details.
  • Do not mark an order paid or delivered to correct a printout.
  • Contact support with the reference and visible error.